Virgin tweaks 3G network to fix broadband issues

Virgin tweaks 3G network to fix broadband issues

Summary: Virgin Mobile has patched its 3G network in the hope of fixing connection issues experienced by customers of its wireless broadband service.

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Virgin Mobile has patched its 3G network in the hope of fixing connection issues experienced by customers of its wireless broadband service.

Virgin Broadband's support manager Amanda O'Donnell said the provider tweaked its network configuration to resolve the issues.

"We had identified a couple of technical issues that were intermittently affecting the broadband connection ... yesterday at 2pm we put in a patch," O'Donnell told ZDNet Australia.

According to O'Donnell, Virgin also hopes the update will help customers who have experienced "searching issues", where the wireless modem goes into idle mode and cannot be woken up.

In addition, O'Donnell gave users some tips for improving their broadband connection:

  • Keep the modem close to a window instead of a brick wall.
  • Elevation is important -- put the modem up as high as possible.
  • Avoid interference by not placing the modem next to a microwave or fridge.
  • The antenna in the modem is directional, so swivelling it around may improve reception.

When asked if an external antenna might help customers, O'Donnell said that affordable models are unlikely to have a significant effect on reception.

"We have been doing some testing [prior to the release of Virgin Mobile Broadband] and any antenna that gives less than a 10db increase isn't worth getting ... We don't want to recommend people go out and spend [between AU$100 and AU$150] when it may not make much of a difference," added O'Donnell.

Virgin launched its wireless broadband service late last month.

Topics: Networking, Mobility, Security

Munir Kotadia

About Munir Kotadia

Munir first became involved with online publishing in 1998 when he joined ZDNet UK and later moved into print publishing as Chief Reporter for IT Week, part of ZDNet UK, a weekly trade newspaper targeted at Enterprise IT managers. He later moved back into online publishing as Senior News Reporter for ZDNet UK.

Munir was recognised as Australia's Best Technology Columnist at the 5th Annual Sun Microsystems IT Journalism Awards 2007. In the previous year he was named Best News Journalist at the Consensus IT Writers Awards.

He no longer uses his Commodore 64.

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2 comments
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  • Antenna

    "We have been doing some testing [prior to the release of Virgin Mobile Broadband] and any antenna that gives less than a 10db increase isn't worth getting ... We don't want to recommend people go out and spend [between AU$100 and AU$150] when it may not make much of a difference," added O'Donnell."

    What???

    i have a 6db Antenna for my Mobile phone, it increases signal from no bars, to full bars, they obviously have no idea, if they are suggesting a 10dbi antenna is the minimum required.
    anonymous
  • VB reception

    I have never had signal strength over 2 bars no matter where I put the modem (when the service even works)

    I have even connected my own blue network cable to give me extra length to get height and more options to place the modem and it makes no difference. Poor product, Poor modem, Poor company.

    If you want no end of troubles then do yourself and lock yourself into a 2 year contract that will give you grief from the moment you take the modem out of the box.
    anonymous