53% of online banking customers use other online services

53% of online banking customers at the US banks utilize online servicing capabilities, such as transferring money, setting up recurring payments or re-ordering checks, comScore Networks says. Bank of America led the eight banks analyzed with an e-Servicing Index of 146, followed by Wachovia (127) and Chase/Bank One (107).

53% of online banking customers at the US banks utilize online servicing capabilities, such as transferring money, setting up recurring payments or re-ordering checks, comScore Networks says. Bank of America led the eight banks analyzed with an e-Servicing Index of 146, followed by Wachovia (127) and Chase/Bank One (107). Bank of America customers are 20% more likely to use e-services