What separates the high performers in IT from the average blokes? They are more open to new ideas and approaches, as well as working closer with customers.
Those are two conclusions coming out of Accenture's latest research report on the habits and tendencies of high-performing IT teams. The consultancy says it interviewed IT executives in more than 200 global companies across a range of industries.
Here are some of the key areas that Accenture identified as separating "high performers" against average IT teams:
1. High performers invest more in new initiatives, versus maintenance projects. Accenture finds high performers allocate seven percent more of their IT budget to new projects than do other organizations. Although their day-to-day IT operating expenses are expected to stay flat this year, 54% of high performers will spend significantly more on new projects.
2. High performers are further along in their transition to private and public clouds. Regarding current and future initiatives for cloud computing, more advanced IT teams report greater proportions of their infrastructure, application development, and applications will be transitioning to cloud. High performers are transitioning 43% of their infrastructure to cloud, versus 20% of average IT teams. High performers also are moving 27% of application development to cloud, versus 14% of average IT departments.
3. High-performing IT groups are embracing virtualization. Seventy-seven percent of advanced IT teams centrally manage a fully virtualized, unified environment across multiple platforms and dynamically provision infrastructure services, versus 40% of average IT departments.
4. High performers are more likely to adopt Agile methodologies. Accenture’s research finds that more than a half of their IT projects, 54%, are conducted using Agile, versus 21% of those within the average IT environments.
5. High performers perform what-if scenarios against future potential economic, geopolitical, social, and business events. Half of the high performers conduct such exercises as part IT planning or IT strategy creation processes, versus 10% of average IT groups.
6. High performers are more mobile and support apps. Fully 69% of high performers (versus 42% of others) are already committing to mobile transactions for customers. Fifty-four percent of the exemplars have also deployed a mobile-enterprise app store (versus only 22% of other organizations), providing enterprise-grade functionality to their mobile users.
7. High-performing IT groups are more likely to support self-service IT. High performers empower their employees to self-manage more than 70% of their interactions at work -- versus 36% of average performers. They are also more likely to support customer self-service (29% versus 21%), and even supplier self-service (31% versus 24%).
8. High performers emphasize strategic IT investments. Accenture finds that more than half of their IT investments (55%, compared with 37% at average organizations) are designed to deliver strategic capabilities within the business.
Thumbnail photo: HubSpot