ACMA pings two telcos for consumer code breaches

Touch Mobile and Jadi 1 have both been directed to ensure that they are complying with the telecommunications consumer protection code.

The Australian Communications and Media Authority (ACMA) has pinged two Victorian telcos for failing to display critical information summaries about phone plans on their websites.

Touch Mobile, a Vodafone reseller, and Jadi 1, which goes by the name of Natcom IT & T, were issued with directions from the ACMA to comply with the new Telecommunications Consumer Protection (TCP) code, which came into force last year .

The telecommunications companies have been required to put the so-called critical information summaries on their websites since March this year, but the ACMA found that the two telcos had failed to include the summaries on their websites.

The ACMA issued warnings to two other telcos for critical information summaries in April, but the two telcos, Activ8me and Sure Telecom, moved quickly to comply with the TCP code, the ACMA said.

If Touch Mobile and Jadi fail to comply with the directions, the ACMA can then commence legal action in the Federal Court to fine the companies for breaching the code.


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