Customers in the iPhone Upgrade Program will no longer need to go to an Apple Store appointment to upgrade their handset (via MacRumors). Apple will send them a Trade-in Kit with a prepaid shipping label to send a current iPhone back. The mail-in kit can be expected after a customer's new handset ships.
The iPhone Upgrade Program is useful for customers who want the new iPhone released each year. It includes the Apple protection plan and convenient upgrade options.
Apple first launched the iPhone Upgrade Program with the iPhone 6s in 2015. Apple expects devices sent through the program power on, are free of cracks, and have a working display.
In order to upgrade, you're required to have made 12 months of payments on your current device. For more information on trading-in your iPhone, we've explained how and where.