Auspost, NetSuite partner for parcel business transformation

ERP provider NetSuite and Australia Post are working together to roll out a new cloud-based logistics platform and app aimed at allowing companies that use its parcel business to manage their operations with a single cloud system.

Australia Post and ERP provider NetSuite have struck a deal to provide a new integrated logistics platform and accompanying app for merchants and multi-channel commerce businesses using domestic postal services to carry out many of their operations in the cloud.

The platform is designed to enable companies that use Australia Post's parcel business to manage their operations with a single cloud system, including financials, inventory management, order management, e-commerce, warehouse management, fulfilment, delivery, collection, and customer relationship management.

Australia Post and NetSuite are collaborating to build the Australia Post SuiteApp on top of NetSuite's cloud business management suite, which leverages its SuiteCloud development platform.

The integrated solution aims to "transform" parcel delivery and collection processes, ranging from parcel rates, label printing, parcel dispatching, and track and trace, to parcel lockers and parcel collection. Many of these tasks are moving to the cloud, in real time and via any device.

"NetSuite is one of our first partners to support our customers to be more connected," said Andrew Walduck, Australia Post CIO and information and digital technology executive general manager. "Australia Post has invested in systems, tools, and partnerships to ensure that our digital capabilities grow our customers’ businesses now and in the future.

"Our change is reliant on our ability to adapt to our customers changing wants and needs. Connectivity is therefore very important, and NetSuite provides us with a great partnership which will deliver on our commitment to provide the services and products our customers and community want," he said.

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NetSuite president and CEO Zach Nelson Image: Leon Spencer/ZDNet

NetSuite CEO Zach Nelson said that the agreement with Australia Post was one of the first steps the company has taken to open up its shipping infrastructure in the Australian market.

"For us, it's a very exciting announcement with Australia Post," said Nelson at a media event in Sydney on October 28. "We've been re-architecting the infrastructure of our shipping infrastructure for the last three years. We have a lot of companies that sell things — distributors are one of our largest verticals.

"This new shipping infrastructure that we have now really opens up the platform, and Australia Post is the first company we've really opened that up to," he said.

Rob Hooton, NetSuite's eCommerce vertical marketing expert for Asia Pacific, told ZDNet that the Australia Post partnership is markedly different from the logistics infrastructure the company has built with large courier companies in the US, allowing the postal business to build its extensions onto the NetSuite system.

"The Australia Post collaboration is a different prospect to the integration with the US-based courier players we've worked with, such as FedEx, which were hard-boiled into the system," he said.

The move comes as Australia Post works to bulk up its profitable digital services in order to balance out the growing losses it is incurring from its letter business.

Earlier this month, the company outlined how it is partnering with Salesforce to enhance its customer call centre service by implementing a digital approach similar to the one it had implemented in its logistics and delivery solutions.