Australian Tax Office portals struggle following upgrade

A number of online portals for the ATO have experienced outages since Monday, following an upgrade deployed over the weekend.
Written by Josh Taylor, Contributor on

The Australian Tax Office (ATO) has confirmed that its Business Portal, Tax Agent Portal, and BAS Agent Portal have all struggled since Monday, when the ATO deployed enhancements to the portals.

ATO Assistant Commissioner Cameron Sorensen told 2GB this morning that there has been "intermittent problems" on the portals used by tax agents to access client information since Monday.

"We deployed some enhancements to the BAS agent portal, and a new portal access-management tool for tax practitioners on the weekend," he said. "We've experienced issues across all our portals [and] I think it has certainly played a significant role."

Tax agents have reported issues with connecting to the portals, slow response times, and being disconnected from the portals.

According to Sorensen, the issue should be resolved by this afternoon.

"Indications are that the portals will stabilise this afternoon, and we're monitoring them to watch their performance and work on some additional things overnight to enhance that stability going forward this week," he said.

He advised anyone with issues accessing the portals to contact the ATO by phone.

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