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CA launches cloud IT service management tool

According to CA, Cloud Service Management is one of the first built from the ground up to revolve around a configure and don't code approach.
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Written by Larry Dignan on

CA Technologies on Tuesday launched CA Cloud Service Management, a cloud-based mobile friendly IT service management tool, that marks the first major product launch under CEO Mike Gregoire.

According to CA, Cloud Service Management is one of the first built from the ground up to revolve around a configure and don't code approach. CA is trying to automate as much as service and resource provisioning as possible with a consumer user interface that integrates with business processes.

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Q&A: CA CEO Gregoire at the one-year mark

The big picture here is that IT service management is often the front end window to employees and other functions such as HR. For instance, ServiceNow is building out from IT to other business units.

CA's new tool includes the following:

  • A mobile friendly user interface;
  • A user interface overhaul that's consumer friendly;
  • Drag and drop workflows;
  • In-app guidance tools to accelerate the setup;
  • Asset management and discovering;
  • Self service reporting and dashboards.

CA plans to launch the cloud service management tools at an event that'll feature demonstrations, executives and customers.

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