/**/Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph Norris.
Cloud at the centre of ANZ's agile approach to customer-focused banking
The blue bank has touted breaking its ambitious customer-focused plans up into small pieces, leveraging Google Cloud to make that a reality.
Amazon's cash payment option PayCode launches in the US
PayCode lets shoppers pay for online purchases in cash at Western Union locations.
NAB throws Google into multi-cloud mix
The search engine giant's cloud has been added to the bank's strategy that already sees it use Microsoft Azure and Amazon Web Services.
OCBC integrates voice command service with banking app
OCBC Bank has built its own voice-activated AI tool that was developed and trained over 13 months and "reengineered for local context", enabling its mobile app customers to use the ...
Singapore amongst currencies Facebook wants tied to Libra
Social media giant has reportedly informed US government officials that the Singapore dollar, Japanese yen, and euro are amongst an initial bundle of global currencies that likely ...
MLC Life to focus on tidying up its apps following split from NAB
MLC Life Insurance has been on a three-year transition out of the National Australia Bank.
NAB and La Trobe partner to lift Australia's cyber capabilities
The university and the bank have formed a 'strategic alliance' to deliver cybersecurity-focused research, teaching, and workforce development
Xinja Bank gets full Australian banking licence
It joins three other fintechs in taking on the big four.
Singapore eases access to legal help to drive payment services
Monetary Authority of Singapore streamlines access to legal help specialised in payment services, so new operators in the sector can ensure compliance and be onboarded more quickly. ...
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