/**/Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph Norris.
Reserve Bank asks industry to focus on innovating on top of Australia's NPP
RBA governor has said one of the consequences of the slower-than-promised rollout of the NPP by some of the major banks is that there has been less effort than expected on developing ...
NSW to allow phone payments while doing Macca's drive-thru
Drivers in New South Wales will be able to use phone payments as long as they are off public roads.
ASIC and APRA update MoU to strengthen information sharing
It follows recommendations that were made in the final report of the Banking Royal Commission.
Commonwealth Bank's data-cleansing project: A customer problem
The yellow bank has multiple accounts on customers, but it's making cleaning up their problem.
HSBC to build the bank of the future by giving its 30,000 devs access to APIs
The bank wants to prove it is possible to be innovative in a highly regulated environment.
India puts WhatsApp's impending payments service on ice due to data localisation fracas
Both the security breach by Pegasus malware and WhatsApp's reluctance to adhere to India's data localisation norms have caused it to sit on the sidelines of one of the hottest digital ...
Westpac CEO out following Austrac anti-money laundering allegations
Brian Hartzer has stepped down, with the chief's position to be filled by current CFO Peter King from next week.
Westpac coughs up AU$25m to improve data sharing amid Austrac claims
Austrac alleges the bank failed to consistently assess and monitor ongoing money laundering and terrorism financing risks.
Singapore moots regulated trading in cryptocurrencies
Monetary Authority of Singapore is seeking feedback on a proposal to allow payment token derivatives, such as Bitcoin and Ether, to be traded on local exchanges and for such activities ...
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