/**/Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph Norris.
Tells
the
review
into
Australia's
Privacy
Act
that
expanding
the
'toggles
of
control'
to
individuals
could
affect
the
ability
of
a
business
to
earn
revenue
and
create
'consent
fatigue'
...
Revised
guidelines
on
technology
risk
management
include
instructions
for
financial
institutions
to
exercise
"strong
oversight"
of
arrangements
with
third-party
service
providers
...
There’s
promise
and
peril
in
the
still-evolving
world
of
cryptocurrencies
such
as
Bitcoin
and
Ether.
Here's
everything
individuals
and
businesses
need
to
know
about
the
basics
...
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