Customer service outsourcing to reach $12.2 bln by 2007

The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.

The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.2 bln in 2007, but the offshore component will remain small, according to Gartner, as reported by Tekrati.