The mobile operator was awarded a license to provide mobile phone services in the Maldives earlier this year, and is aiming to launch its GSM services there next month. It had pledged to invest over US$40 million to develop an island-wide GSM network in the country.
Under the agreement, Datacraft will design and implement the corporate network infrastructure to support both voice and data services for Wataniya's new operations in Maldives, according to a statement released by Datacraft. These would include enterprise IP (Internet Protocol) telephony and unified messaging, wireless connectivity, and a multimedia contact centre that will support both inbound and outbound agents located across multiple locations. The IP-based contact centre will also be integrated to the Wataniya's CRM (customer relationship management) and billing applications used in managing the operator's GSM services.
Datacraft will also be implementing a security infrastructure that includes multiple firewall tools and intrusion detection systems.