According to a recent Forrester Research report, Demystifying B2B
Integration, 72 per cent of Global 2,500 firms see integration as critical
to eCommerce with over two-thirds spending over $100,000 on integration
projects so far.
However, while the move to eBusiness has made application integration mission-critical, integration projects remain labour and time intensive, with companies struggling to integrate solutions from multiple vendors.
Forrester analyst Simon Yates says that for firms to succeed in B2B integration, they must benchmark their projects on two dimensions:
1) the complexity of their internal applications (how many apps must be integrated and how complex they will be to integrate) and
2) their external integration requirements (what external connections are required and what format their B2B transactions will use).
Forrester recommends establishing project management teams early in order to maintain flexibility in a rapidly changing B2B landscape, and allocating five to seven per cent of the overall cost to manage the project. Forrester also predicts a new boom in packaged application sales.