Dialogic outlines e-communications blueprint
KUALA LUMPUR (Maxis Net) - Intel Technology Asia Dialogic division marketing regional director, Werner Sutanto said that companies must be able to deliver unique services quickly to stand out in the highly competitive Internet economy. "It's all about personalising and strengthening relationships with the customers. It's about efficient customer service," he added.
In line with Intel's mission statement of providing the building blocks technology for the Internet economy, Dialogic is offering CT Media for application developers to design, develop and deploy converged voice and data applications such as Web-enabled call centre, unified messaging, voice over Internet protocol (VoIP) and voice portal.
As open standard middleware, CT Media allows businesses to enjoy a computer telephony (CT) system as open and flexible as a database server or desktop PC, running any CT solutions from any vendors.
Sutanto however said that the migration to an open standard converged communications would only succeed if CT vendors continue to support the CT Media technology and make sure that the applications they developed sit on an open environment.
Currently, there are over 80 companies developing CT Media-related products such as Microsoft, NEC, Fujitsu and OKI Electrics.
In Malaysia, Dialogic has four partners who have developed CT Media-based applications this includes Unified Communications for the enterprise and telco market and FCS for the hospitality market.
Sutanto was speaking to the media at the Intel Converged Communications Developers (CCD) Roadshow here yesterday.
The move to spearhead the open standard converged communications technology is not new for Intel. In fact, the chipmaker was one of the three "DIX" namely Digital, Intel and Xerox which introduced Ethernet technology back in the 70s.
Intel however only started to strongly embrace the converged data and voice communications technologies in the 90s. Dialogic, a leading CT provider, was acquired for US$780 million last year to be part of its mission to provide building blocks technologies to the Internet economy.