The link is behind a firewall, but I'm reading a press release about an interesting study that positions VoIP as a solution that "improves worker collaborations."
Thetreatise is called "Siemens LifeWorksCom Study: Communication Challenges of Enterprise Workers. The study was done for electronics and telecommunications firm Siemens by Internet survey firm Penn, Schoen and Berland. The firm surveyed more than 1,750 U.S. workers. Your colleagues confirmed some facts that are probably a day to day fact of your existence.
Top communication complaints included:
-- Must leave multiple messages in different places when seeking immediate responses (67 percent)
-- Delayed decisions because colleagues fail to respond in a timely manner (65 percent).
-- Inability to locate or communicate with colleagues (59 percent).
-- Malfunctions while traveling or working remotely (56 percent).
-- Inability to access timely and accurate information (51 percent).
-- Inability to respond to a missed client call in a timely manner (48 percent).
-- Lack of synchronization among various communication tools (43 percent).