Federal sites improve in user satisfaction.

Even as netizens complain about FEMA's website requiring Internet Explorer to register for federal aid, the American Customer Satisfaction Index finds federal websites increasing in customer satisfaction.

Even as netizens complain about FEMA's website requiring  Internet Explorer  to register for  federal aid, the American Customer Satisfaction Index finds federal websites increasing in customer satisfaction.

The Index aggregate satisfaction score increased 1.2% for the quarter to 73.5 - which represents a 3.2% improvement from September 2004 and shows that online government maintains an upward trend even as citizens' standards continue to rise. This increase parallels the year-over-year increase of 4.7% in the ACSI's annual e-business measure released last month. The ACSI e-business index measures portals, search engines and news and information sites, categories that are comparable to most government sites in the Index. A total of 13 federal websites achieved satisfaction scores of 80 or above this quarter - a superior score for either private or public sector -- while four sites were rated below a 60.

New to the index are three Social Security Administration sites - Help With Medicare Prescription Drug Costs, Internet Social Security Benefits Application, and Social Security Business Services Online.

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