Ahmed Datoo of BlackBerry troubleshooting solutions provider Zenprise sends along some BlackBerry Enterprise Server management best practices:
Five Tips To Ensure A Healthy BES Environment:
- Ensure you have enough Exchange server capacity. Every BlackBerry user added to your environment can generate a fair amount of load on your Exchange server. An Exchange server that is overburdened with users and doesn’t have enough capacity will cause availability problems for BES.
- Whenever possible, co-locate your BES server and Exchange server in the same geographic location. There is a fair amount of network traffic between your BES & Exchange servers. Co-locating your servers reduces risk of outages attributed to slow/unavailable network connections.
- Consistently monitor & audit your Active Directory infrastructure. Changes made to permissions within Active Directory can cause users to no longer be able to send/receive emails.
- Judiciously apply patches on the Exchange server as these patches can break BES. The BES server requires the same version of files that can be found on the Exchange server. Patches applied to Exchange that update file versions will cause problems with BlackBerry.
- Monitor your end to end BlackBerry infrastructure. Set up a monitoring system to detect carrier-related outages or outages with the RIM network. This allows you to quickly identify whether the problem is in your infrastructure or outside your infrastructure.