In the piece, author Dr. Jerry Lucasmore or less classifiesthe key issues into two main areas:Order management and fulfillment,and the implementation and collection of user fees and taxes.
Lucas is not just another pontificator. He is founder of TeleStrategies, a McLean, Va.-based company that has conducted telecommunications trade shows for 24 years. Even more impressive, the company publishes the definitive magazine primarily devoted to the Byzantine world of telecommunications industry billing and customer service.
Lucas strongly implies that order-to-network and order-to collection issues are frought with landmines. Not only does he views ILEC-imposed access charges and government-imposed taxes and fees as inevitable, but thinks they have the potential to dampen enthusiasm for enterprise-level migration to VoIP.
I think Lucas is right, but to a point. "Gotcha" fees may cause pause among those potential VoIP adopters on the fence. Regulators as well as the industryshould be mindful of this, and not insist on tariff schemes that by their complexity, hamper VoIP's momentum.