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Business

Glitch strands Microsoft business customers

Microsoft's efforts to revamp a Web site that handles software licensing for businesses have resulted in hours of frustration for some of the company's most loyal customers.
Written by Ina Fried, Contributor on
Microsoft's efforts to revamp a Web site that handles software licensing for businesses have resulted in hours of frustration for some of the company's most loyal customers.

Problems arose early last month when Microsoft aimed to consolidate three separate Web sites into a single, more secure site. Almost immediately, Microsoft could tell something was wrong as customers were unable to sign into the site.

While unable to log in, business customers and the partners that manage software for businesses can't do things like download software, obtain necessary license keys, and manage volume licenses.

"We certainly know the inconvenience this has caused and we apologize to partners and customers," said Microsoft spokesman Lou Gellos.

The software maker says it is not sure how many customers are affected, but said the "vast majority" are able to use the site without issue.

For more, read "Glitch strands Microsoft business customers" from CNET News.

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