Users of Google’s Drive cloud-storage service were left unable to access documents, pictures and other files stored on the service on Monday.
The problems surfaced at around 14:00GMT on Monday, when users of the service took to Twitter to complain that they were having problems accessing the service, although not all users are affected.
If you're dependent on Google Drive to get stuff done & Google Drive is down, you're kind of screwed. (my current status)— Veronica Ludwig(@VeronicaLudwig) March 18, 2013
Around 20 minutes later, Google updated its Google Apps status page to say it was investigating reports of a problem with the service.
For some users, the inability to access Drive lead to knock-on problems accessing the Google Docs service, while others could log into Drive and create a new document, but not access previously created files.
In ZDNet's own testing, the inability to access the services seemed to persist across both free or paid-for Google Apps accounts. However, some personal accounts remained accessible if accessed via an app, rather than via the desktop.
Google had not responded with an explanation for the outage, or when it could expect to be fixed, at the time of writing.
Update: At 15:10GMT, Google updated its service status information page acknowleding the problem, and promising another update as to when it is expected to be fixed by around 16:10GMT.
"We're aware of a problem with Google Drive affecting a significant subset of users. The affected users are unable to access Google Drive. We will provide an update by 3/18/13 4:10 PM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change," the company said.
Update 2: Google update its service status page at 15:55GMT to say Drive access had been restored for some users and should be restored for all within an hour.