Groundhog day at failing BT?

One unhappy customer vents his spleen...

An incensed silicon.com reader has voiced his disgust at BT's shoddy treatment of his business this week. Stephen Jardine, IT manager at law firm, Winkworth Sherwood, says BT has failed to offer any semblance of satisfactory customer service since he lost his BT ADSL 500 service on Monday. Adding to his woes, all Jardine's department's BT pagers were cut off on Tuesday and he lost the use of a two megabit stream used for outgoing phone calls on Wednesday. Despondent Jardine said: "My business has stopped since Monday. I can't get email, I can't get anything. All our pagers have been cut off since Tuesday. When I finally got through to someone at BT to ask why, they said a letter to us had been returned in the post so they just stopped our service without even considering calling us first." To add insult to injury, Jardine has had almost no luck in getting through to customer services and has been kept on hold for an average of 50 minutes for every call he made this week. Last night at 23:00(BST), after being placed on hold to BTs customer services department for a total of one hour and 11 minutes, Jardine was cut off and had to repeat the ordeal. Winkworth Sherwood spends an average of £2,000 per month with BT not including voice calls, which are billed at a rate of around a further £2,000 to Worldcom which in turn leases the line from BT. BT was unavailable for comment.