HushMail users still locked out

'Even for a free service, one month is an unacceptable amount of downtime...'

'Even for a free service, one month is an unacceptable amount of downtime...'

Many HushMail users still cannot access their accounts nearly two months after an upgrade to the site started. HushMail said Version 2.0 of its encrypted email service would launch at the beginning of July, but now over almost two months later some users still can't access their email, or address books. No subscription based services have been affected, but a spokeswoman for HushMail said users of free accounts might still be experiencing problems, as the project has taken a lot longer than the three weeks estimated. However, she said users will just "have to accept that we went outside the times estimated". A notice on the website claims 70 per cent of the account upgrades have been completed. One inconvenienced user described his experience as a "horror story" as he, like many HushMail users, had his personal contact details in his address book, which weren't recorded anywhere else. He said: "It has been 28 days since I have had access. Even for a free service, this has to be an unacceptable amount of downtime." If you are a HushMail user and are still having trouble accessing your account please email editorial@silicon.com. For related news see:
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