/>
X
Business

IBM error triggers bank outage

DBS Bank has claimed a seven-hour service outage was the result of an error by the IT vendor
Written by Eileen Yu, Senior Contributing Editor on

DBS Bank says a failure on IBM's part to correctly fix an identified instability within the bank's storage system led to the seven-hour service outage on 5 July.

In a statement posted on its website addressing its customers, DBS chief executive Piyush Gupta said IBM was carrying out "a routine repair job" to address alert messages that indicated a problem with a component in the disk storage subsystem, which was connected to the bank's mainframe.

The IT vendor's Asia-Pacific team was scheduled to replace the component during off-peak hours, specifically 3am, but an error in how the fix was applied triggered a malfunction in the bank's redundancy systems, leading to the outage.

For more on this story, see DBS points outage finger at IBM on ZDNet Asia.

Editorial standards

Related

Watch out for this triple-pronged PayPal phishing and fraud scam
phishing.jpg

Watch out for this triple-pronged PayPal phishing and fraud scam

The 16 best Cyber Monday deals under $30 still available
Amazon Fire TV Stick 4K

The 16 best Cyber Monday deals under $30 still available

We will see a completely new type of computer, says AI pioneer Geoff Hinton
artificial-intelligence

We will see a completely new type of computer, says AI pioneer Geoff Hinton