Yesterday the Department of Immigration and Citizenship (DIAC) opened up submissions for expressions of interest from suppliers to build and support an online system to process visa applications.
According to the tender documents released yesterday the DIAC will be implementing a generic visa portal for processing all types of visas. Applicants will be able to electronically lodge visa and citizenship applications in a "paperless processing environment". The portal will also provide a platform for communications with the Department of Immigration at other points in the visa application process.
One of the additional outcomes of this project will be to streamline the processing and prioritisation of visa applications into different levels, dependent on factors like risk profile for potential immigrants.
"The anticipated solution will deliver online client accounts and supporting functionality such as data acquisition, document management, payment processing, appointment bookings, messaging and correspondence management," the tender documents said.
The system will be scalable to support up to 5 million applications per annum for 150 visa types from countries all over the world.
This move part of the department's "Systems for People technology overhaul" which is aimed to improve administration and processes to cease the indefinite detention of potential immigrants.