Indian SMEs confident of data recovery operations

Despite level of confidence, survey reveals backup and business continuity planning still not given priority among small and midsize businesses in India due to lack of resources.

NEW DELHI--Indian small and midsize enterprises (SMEs) are confident of their backup and disaster recovery (DR) operations, but say these processes are not prioritized due to lack of IT resources, according to findings from a survey commissioned by Acronis.

The storage management vendor said India ranked second among BRICS (Brazil, Russia, India, China and South Africa) countries with a score of 47 percent in its backup and DR confidence level.

With regard to successfully recovering from a serious incident, they were the most confident compared to other businesses across Asia. Some 66 percent of the Indian businesses said their backup and DR operations would not fail in the wake of a serious event, compared to the regional average of 50 percent.

"Despite higher confidence levels, IT managers in India claimed backup and DR was not given more priority because of lack of IT resources," Bill Taylor-Mountford, Asia-Pacific president for Acronis, said at a media briefing here Tuesday to discuss Indian findings from the survey, which results were released earlier this month.

Nonetheless, the study revealed that Indian businesses spent a higher amount of IT budget on backup and DR, at 12 percent, than the Asian average which clocked at 9 percent.

Conducted by Ponemon Institute in September and October 2011, the survey polled over 6,000 IT practitioners from SMEs with fewer than 1,000 seats. Respondents were from 18 countries, of which 580 were based in India.

Complex DR practices
Despite being hit by numerous natural disasters each year, offsite backup and DR practices differ significantly among Indian SMBs.

While 23 percent did not have an offsite backup strategy and 42 percent still carried tape or disk backup offsite each day, 33 percent replicated data to a secondary site over a secured private connection and 21 percent back up onto cloud resources.

According to the survey, 74 percent of Indian respondents cited moving data between physical, virtual and cloud environments as their greatest challenge with regard to backing up in a hybrid environment.

Some 61 percent used two or more different backup and DR applications. As a result, 52 percent cited complexity as their second-biggest challenge, and 59 percent admitted they did not back up their virtual servers as often as physical servers.

Another 81 percent experienced at least one instance of system downtime during the last 12 months that lasted, on average, 1.7 days. This was shorter than the global average of 2.2 days.

However, the cost of the lost productivity due directly to the downtime totaled US$392,082 per year, 7 percent more than the global average of US$366,363.

Swati Prasad is a freelance IT writer based in India.