Infonetics Research is out with User Plans for VoIP, North America 2006, a new study that among other findings, quantifies why enteprises are deploying VoIP. In other words, the drivers.
conducted in-depth interviews with 240 small, medium, and large organizations that use VoIP products and/or services now or will by 2007, as well as 450 shorter interviews to determine VoIP adoption rates, and 150 exit interviews to determine why organizations are not deploying VoIP. Most respondents use in-house VoIP, some use managed VoIP services, and others use a combination of the two.
The killer-app? Configurability of phone systems across multiple locations, followed by scalability and operational cost (savings).
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