The contract covers up to 2000 seats of Worksite and is expected to be completed in 2005. Initially the program will rollout in NSW with 110 users, with expansion to the remaining states and New Zealand to follow.
Inform will have to deal with a complicated historical system in which documents were stored in disparate servers spread across eight offices all around Australia as well as on networks, e-mail systems and individual PCs -- an administrator's backup nightmare. Maintaining e-mails as a corporate record and managing a huge amount of case material was a high priority for the department.
It's well known that FaCS is Australia's largest department for expeniture. The organisation churned through a massive AU$60 billion in 2002/03 with the money being divvied up between families, aged pension and income support payments. In such an environment, regulatory compliance for documentation is obviously of large concern.