Infosys-IPSoft pact aims to automate outsourcing

Indian outsourcer Infosys hopes to usher in the next revolution in outsourcing by establishing a center of excellence with an American automation software developer.

Outsourcer Infosys and New York automation software firm IPSoft will establish an autonomics center of excellence and lab at the Indian company's headquarters in Mysore.


In a statement released Monday, the pair said the new center of excellence, based at the Infosys Global Education Centre, would train 5,000 employees to use IPSoft applications that automates recurring manual IT tasks.

The lab will develop proofs-of-concept and design autonomics solutions for clients.
The partnership means that Infosys staff will spend less time performing recurring tasks, according to IPsoft CEO Chetan Dube. "This frees up client resources for higher priority innovation efforts," he said.
"Simply put, autonomics-driven services can bring to IT support and maintenance the kind of productivity gains that robotics brought to the manufacturing industry ," said Dube.
Infosys senior vice president and global head of business IT Services (BITS), Chandrashekar Kakal, said "autonomics driven service delivery" was the next revolution in outsourcing as it gives customers a bigger bang for their buck.

"We believe autonomics can help enterprises balance shrinking IT budgets and expanding demand for business enablement. We are confident that our partnership with IPsoft will help us deliver greater returns on our clients’ IT investments," Kakal said.

The financial terms of the deal were not disclosed.