The center is only the third of its kind in the world, with two others located in Woking in the UK and Atlanta in the US.
"Each center is equipped with a complete range of sales, support and development expertise in local languages and time zones," MSC-status Intec Systems (Asia) Sdn Bhd AP regional director John Rocca said.
The new 7,000 sq ft center in Kuala Lumpur City Center (KLCC) will provide support to telecommunications companies in Asia Pacific.
"This new office is a result of Intec's expanding local operations which was established two years ago," Rocca said.
He added that the center is vital to Intec Systems in providing local experts in operations support systems who understand the problems on the ground.
Intec's core business is providing inter-carrier billing solutions and mediation systems to telecommunications companies.
It has two key products, namely InterconnecT and Inter-mediatE. The former is an inter-carrier billing solution while the latter is a convergent mediation system.
Both are "revenue assurance" solutions for telcos which collect information on network traffic. Then, the solutions process information which will be distributed to other key systems, and consequently bill other telcos for carrying calls.
A new billing system called Omni-chargE was also launched today.
This new billing system allows telcos to bill for a wide range of non-call services, such as broadband and leased lines, Web server or asynchronous digital subscriber line (ADSL) co-location and local loop exchange facilities.
Some of Intec's telecoms clients include New World Telephone of Hong Kong, Optus of Australia, MobileOne of Singapore. In Malaysia, Telekom Malaysia, TM Touch and Mobikom use Intec's solutions.
"We are talking to three other local telcos to deploy InteconnecT," Rocca said, declining to name them.
According to Intec, the company has a 30 percent market share worldwide for the intercarrier billing solutions market.
Rocca said the KL Center of Excellence aims to jumpstart other offices like Japan and Indonesia.
Intec recorded a growth of 120 percent for fiscal year 2000 over 1999, amounting to about RM12.3 million for the Asia Pacific market. "For the first six months of this year, we saw a 190 percent growth compared to the corresponding period in 2000," he said.