Integrator partnership extends ServiceNow to mobile devices

An alliance between Fruition Partners and Mobile Reach will extend capabilities of the ServiceNow Service Automation platform securely to barcode scanners, smartphones, and tablets.
Written by Heather Clancy, Contributor

Fruition Partners, which earned Preferred Partner status with cloud-based IT services management platform ServiceNow in May, is extending that technology to enterprise mobile devices through a new alliance with another IT solution provider, Mobile Reach.

Under the pact, Fruition Partners will use the Mobile Reach Splitware Mobility Platform to create mobile applications that bring certain features of the ServiceNow Service Automation Platform to devices such as smartphones, barcode scanners, and tablet computers, according to a press release issued by the two companies.

Mobile Reach, founded in 2000, is a mobile software company with a long history in building mobile applications for IT service and IT asset management. Its client base includes Fortune 500 companies, along with various branches of the US military.

Fruition Partners focuses on cloud service management. It has more than 200 IT services management experts on its staff, and it has completed more than 325 ServiceNow implementations.

The solution being built through the partnership will enable Fruition Partners clients to access ServiceNow IT Asset Management and Work Order Management services via the supported mobile devices, allowing them to update and maintain information in the ServiceNow configuration management database (CMDB) via a secure connection. In remote or unsecure areas, the new applications will allow them to work offline on certain tasks, making the updates later.

"The Splitware technology integrated with the ServiceNow CMBD allows our customers operationally focused, real-time lifecycle status information about difficult-to-track assets," said Patrick Stonelake, vice president of Business Development at Fruition Partners, in a statement. "Our clients can now move from an import/export or manual model to a dynamic, database-connected tool for distributed asset status communication — even when the asset in question is not connected to a central monitoring system. And they can do it with a mobility platform that is already popular with their users."

The alliance was inked after the two companies worked together on several accounts, said Nasrin Azari, president of Mobile Reach. "With several successful joint projects already under our belts, we recognize a great fit for both organizations and look forward to assisting Fruition Partners in delivering future mobile ServiceNow applications to its customers," he said.

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