What are the most common with Apple's iPad 2 and Amazon's Kindle Fire? FixYa, a product-oriented Q&A site, has compiled a Top 5 list for each of these media tablets, and published a brief report today. As it turns out, there's one significant problem they have in common: Wi-Fi Connection Issues. These affected 35 percent of a sample of users who turned to FixYa with iPad 2 problems, and 25 percent of the Kindle Fire sample (see bar chart below).
FixYa says iPad 2 owners have reported "fairly widespread issues with connecting to (and staying connected to) Wi-Fi". (Some will remember this was also problem with the first version of the iPad.) FixYa says that "turning Wi-Fi on and off, renewing the DHCP lease, and resetting the Wi-Fi network settings usually solves the issue."
FixYa also notes that "The Kindle Fire’s Wi-Fi has been plagued with significant issues from the start, with numerous FixYa users complaining of faulty connections, getting kicked off in the middle of browsing, and being unable to connect to the Internet at all." It adds: "Updating Kindle software to the latest version has a 30 percent chance of solving a Wi-Fi related issue."
However, with the Kindle Fire, the biggest single complaint concerned one-click shopping. FixYa says:
"Amazon has made online shopping a breeze, with the Kindle Fire storing your credit card information as well as instituting 'one-click' shopping. Although convenient, consumers complain that the lack of password authorization represents a huge security issue, with the possibility of accidental purchases (such as children or touchscreen foul-ups) and greater losses in the case of theft."
Although FixYa reckons the iPad 2 has been more reliable than the Fire, it has suffered from hardware problems including "backlight bleeding" and microphone quality.
FixYa says that "15 percent of iPad 2 issues registered are related to display problems, mostly the prominence of splotchy light patches around the edges of the device. This is an eyesore that becomes more noticeable in the dark. Adjusting device screen brightness can alleviate this somewhat, although a full fix is more difficult because it is a hardware issue."
The FixYa website has more than 20 million users, and FixYa says the results in its Tablet Index "are based on tens of thousands of issues for each product". Tablet owners who don't have problems, of course, don't have a reason to visit the FixYa website.