Local merchant helps after briefcase died

I was packing for a trip to NY for a business meeting when I discovered that my briefcase had split along one of its seams. I guess that's what I get for carrying around a cheap (and I do mean cheap) case that I got at a long-ago and mostly forgotten trade show. So, I checked out various websites to learn more about what was available and noted down features that I wanted in my next travel companion.

I must admit that taking my computer out of the bag for the TSA check has gotten old. I was happy to learn that several manufacturers have come up with bags and briefcases that make this process a bit easier. The bag or briefcase opens up so that it can be placed flat upon the checkpoint scanner's belt. The laptop side of the case is made of some special material that allows a clear visualization of the laptop. After the scan, it is easy to pick up the case, zip it up and head off to the gate.

I printed out the photos and specifications of some of the more promising briefcases and checked at various merchants in the city.  Most of the larger chains, I must admit, had little to nothing of interest and indifferent to non-existent customer service as an added bonus.

A small local merchant, Christina's Luggage and Gifts in the Westfield Sarasota Square mall offered several models of "checkpoint friendly" briefcases. What won me over what the pleasant, conversational approach of the store's owner. We chatted about the issues business travelers now face. He took the time to show me the features of all of the products that met my requirements and even offered to beat the online price offered by one of the websites.

I enjoyed working with this merchant and may have unintentionally done something good for the community.  The store owner made a point to tell me that local purchases return more money to the local community than do online purchases. I guess that is something good to know if the community is suffering due to today's economy.