Mark Gay joins ME Bank as new CIO

ME Bank's newly appointed CIO Mark Gay will be responsible for completing the bank's AU$70 million technology transformation program that started four years ago.

ME Bank has appointed Mark Gay as its new chief information officer, taking over from current CIO Kathryn Hawkins, who finishes up at the end of the month.

Commencing his role on January 27, 2015, Gay will be responsible for completing the bank's AU$70 million technology transformation program, which kicked off four years ago and is nearing completion. He will also be responsible for overseeing IT infrastructure and extending the bank's technology capabilities.

Gay most recently worked with GE Capital Group as director of Fastworks, and was previously GE's Australian-based chief technology officer, where he led a three-year, AU$150 million transformation program.

ME Bank CEO Jamie McPhee said it was an important appointment, given the bank's aspiration to become a leading digital bank.

"Technology will determine which banks succeed in the 21st century. Our transformation program is a major enabler for growth, increasing our capability and improving our operational efficiency — our ability to compete," he said.

As part of its technology transformation program so far, the bank has replaced a bulk of its old technology systems with new system architecture, including a business process management platform from Pega; an integration layer from Software AG; a T24 core banking system from Temenos; and a new data and reporting capability that operates on the Microsoft SQL Server from Insight. It has also moved from paper-based to electronic documents.

McPhee said that the new T24 core banking system replaces the bank's two legacy systems, which means customer data will be centralised for the first time.

"We'll be able to service customers more quickly and with a full view of their relationship with us," he said.

"T24 is state of the art and puts us on a par with other leading banks. It lets us develop new products using a host of features, bring them to market quicker, and respond to market changes."

McPhee added that the Pega business process management software will automate account opening for term deposit and online saving accounts. It was able to automate its EveryDay Transaction Account in September 2013, reducing the customer application process from four days to four minutes. The business process management software is expected to be extended out to its loan products during the start of 2015.

The transformation program is forecast to be completed in 2015, and, once completed, McPhee said the company's primary focus will be on tripling the bank's size by 2020.

In a separate announcement, UXC Oxygen has appointed Berend Adrian to the position of chief operating officer. In his new role, he will take responsibility for managing the company's commercial and business operations.

Adrian was owner and director of Global Professional Services in Sydney, where he acted as an independent consultant on large SAP implementation projects. He has also worked for Ciber Australia, a global information technology company, fulfilling several senior professional services roles, including managing Ciber's consulting practice for the whole of the ANZ region. Prior to that, he worked for SAP partner Supply Chain, as well as SAP Australia.