McAfee changes stance on bug damage

After an antivirus update caused global network problems and reboots, the company has refined its official response to the number affected

McAfee has changed its official response on how many enterprise customers were affected by a bug that caused havoc on computers globally.

A McAfee update released on Wednesday caused computers using Microsoft's Windows XP Service Pack 3 to incorrectly identify a legitimate operating system component as containing a virus. Barry McPherson, McAfee's executive vice president for Worldwide Technical Support and Customer Service, said on an official McAfee blog yesterday that the problem wasn't widespread. "We believe that this incident has impacted less than one half of 1 percent of our enterprise accounts globally and a fraction of that within the consumer base," he said.

But today the mention of "less than one half of 1 percent" appears to have been modified. "We believe that this incident has impacted a small percentage of our enterprise accounts globally and a fraction of our consumer base home users of products such as McAfee VirusScan Plus, McAfee Internet Security Suite and McAfee Total Protection," the blog now states.

For more on this story, see McAfee retracts bug damage estimate on ZDNet Australia.