Microsoft reaches out with WGA help

I guess Microsoft has begun to take notice of the many, many complaints from Windows customers who have installed the WGA Validation tool and have been accused of running a “non-genuine” copy of Windows XP.

In a recent post on this blog, I noted Microsoft’s claim that WGA has snagged 60 million suspected Windows cheaters. In a Talkback comment on that post, a Microsoft support representative named Harley Sitner provided his direct e-mail address and offered to help two readers of this blog. He recommends this course of action:

I would encourage any other people having WGA Validation concerns to use the [WGA] diagnostic tool [link] … to figure out the problem and then visit the WGA support forum [link]. Often times it’s a case of the license not matching the one assigned to the PC, and that can be easily remedied online by the Product Key Update Tool which switches you back to the correct valid license from your COA (certificate of authenticity).

I’ve confirmed that Harley is a legitimate Microsoft employee and is authorized to make this offer. Something tells me he’s going to hear from more than just those two people.