So, I always try to pass along any good information on the subject, this time from Bill DeStefanis writing at The Week in Imaging. Bill knows his stuff and it’s a great read.
Managed Print Services have become the transformative business model in the printing and imaging industry. The recent economic climate has reinforced the primary driver of MPS of cost avoidance through reduction of printing, but it has also expanded the demands by customers to deliver on another part of the cost equation – increasing worker productivity and automating business processes. As a result, organizations are expanding their MPS requirements to include Managed Document Services.
With customer pressure to deliver continuous, quantifiable benefits to print and imaging processes, MPS providers and their office product channel partners will need to expand from print device management to also focus on automating document processes and workflows. This means document capture services will play an increasingly important role in MPS by providing front-office document scanning and workflow capabilities from network multifunction devices.
When MPS solution providers only focus on improving document output efficiencies and reducing print costs, they are delivering incomplete solutions. MPS needs to optimize the document lifecycle – from capture to output – with Managed Document Services delivered in a global model, localized across languages with consistent worldwide support. Only then will organizations realize the measurable productivity gains and cost savings that MPS promises.
Bill goes on to list five key elements in making the transition to MDS, including auditing, compliance issues, and the need for global product delivery and support. Good advice all the way around.