3Com's NBX IP Telephony system is touted by the company as the industry's first IP-based PBX.
NBX has just been upgraded with several new features. The two most interesting to me in this new Version 5 are:
An Automatic Call Distribution System which can handle call routing for up to 199 call center agents, and;
Silent coaching of service reps by supervisors who want to whisper advice in their ear while talking to a customer. Called silent coaching because the caller doesn't hear the supervisor.
Any of these phones, or these capabilities interest you? Would they work in your enterprise? TalkBack to us.