Giving you plenty of time to think it over, December 2005 will see the release of the latest book in the IT Infrastructure Library (ITIL), a framework for best practices in IT Service Management that I have written about recently.
Giving you plenty of time to think it over, December 2005 will see the release of the latest book in the IT Infrastructure Library (ITIL), a framework for best practices in IT Service Management that I have written about recently. The book, Business Perspective: The IS View on Delivering Services to the Business Volume 2, published by the UK Office of Government Commerce,"shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate." It is designed to complement Volume 1, which focuses on developing business awareness to its providers. If you are new to ITIL, head on over to CIO for a recent look at "why the IT Infrastructure Library is becoming the most popular process framework for running IT in America." Then head over to the OGC for best practice guides.
