News Roundup: BT in crisis

British Telecommunications has several challenges on its hands as it continues to grapple with the dawn of the Internet age and changing labour conditions. The company is flying high in the City, with its share price at its highest levels ever and earnings continuing to rise at home and overseas. On the horizon, however, there looms increased competition from abroad and possible Internet-related regulation. Monday also marked the beginning of the company's first strike in 13 years as around 4,000 Communication Workers Union members protested against working conditions in call centres. BT's biggest challenge at the moment may be the threat regulatory action from Oftel, which recently heard complaints from Internet service providers after BT introduced "reduced" Internet tariffs that turned out not to necessarily be a reduction at all. Some MPs have even called for BT's breakup.

• Oftel lays down challenge to BT
• News Burst: Oftel sets unmetered access talks
• MPs call for BT breakup
• BT's new Net tariff gets the thumbs down
• Jane Wakefield: Mahir mania hits Net, BT underwhelms

In the meantime, the telco is facing action from its own workers, who are complaining about call centre working conditions.

• BT faces strike action

BT is attempting to show how cyber-savvy it is with a host of new, futuristic announcements -- including gathering its Internet assets into one unit , upping Internet backbone speeds , trialling smartcards and even spinning theories the Net will make human beings better and happier .

• BT says key Net lines to be 60 times faster
• News Burst: The Net will make us kinder -- BT
• BT forms Internet division
• News Burst: BT to trial smart cards

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