Rick Segal points out what many Tablet PC owners who use Outlook have already discovered - that Josh Einstein, developer of Tablet Enhancements for Outlook (TEO), demonstrates so much about how to do software right with his product and his approach to customer support. Einstein Technologies released the long-awaited and well-worth-the-wait TEO 3.0 this week. If you've read my blog for any amount of time or listened to the podcast I do with James Kendrick, you know I consider this essential software for anyone using Outlook on a Tablet PC.
TEO transforms Outlook from just another Micrrosoft app which doesn't do a particularly good job of leveraging the digital ink experience into a mighty, might tool that increases what I've come to call "Tablet Time" (with acknowledgements to MC Hammer - every time I write Tablet Time I hear an echo of his ditty). Tablet Time is when I can be fully productive and engaged with my Tablet PC in slate mode. Too many applications (including most of Office) require enough extra work that I end up spinning the screen around and going back to convertible mose to get "serious" work done.
You can check out all of the great new features and improved user interface Josh has crafter for TEO 3.0 in a nicely-done Inkshow by Warner Crocker over at GottaBeMobile.com. They also have a podcast interview with Josh and are conducting a contest with two copies of TEO 3.0 as prizes. GMB's editorial team (Warner, Rob Bushway, and Dennis Rice) are all big TEO fans.
What Rick rightly points out in his post doesn't concern how good TEO is though. He does acknowledge that TEO is a masterful bit of work that transforms Outlook. But his focus is on the user experience and quality support Josh has built into his product and how he backs that up with a very personal commitment to customer satisfaction. I can attest to that. Like many people who spend a lot of time online, I've had the occasion more than once of getting an after-hours or over-the-weekend reply from Einstein Technologies when all I expected was next-day or Monday morning service.
Nice to see a great developer get his due and I'm happy to agree with everything Rick has to say.