​NSW government to accept PayPal, contactless payments

The NSW government has commenced a year-long project that will see Service NSW accept contemporary payment methods, including PayPal and Apple Pay.

The New South Wales government has teamed up with Sydney-based company Azuron to commence work on moving Service NSW to a new whole-of-government payment services platform.

The 12-month project will eventually see Service NSW support contemporary payment methods, including PayPal, MasterPass, VisaCheckout, and eventually, when it becomes available in Australia, Apple Pay.

NSW Minister for Finance, Services, and Property Dominic Perrottet said the government's investment will allow residents of NSW to have the option to pay how they want to pay online, on their mobile devices, or in person.

"The payment services platform is due to be in service for transactions delivered through Service NSW by the end of the year. This solution will reduce duplication of payments infrastructure, streamline payment processes, and deliver value for money," he said.

According to Perrottet, the platform will eventually be made available as a service to all other NSW government agencies, to reduce multiple payment systems and streamline the receipt of monies.

"Reforming the current system will considerably improve the way we do business," he said.

"This will help keep costs down across all agencies, and opens the door for more innovation in consolidating, standardising, and digitising the multiple billing platforms that exist across government."

The move comes under the whole-of-government strategy that the NSW government has been working towards in an aim to streamline the procurement process for agencies and vendors.

Last year, Service NSW became the first government provider in the state to deploy a cloud-based virtual contact centre, after signing a contract with NEC.