AMR Research has some recommendations for companies aiming to get their offshore outsourcing initiatives right the first time around. Taking a partner-based approach to relationship building with a high level of collaboration is at the core of their advice. Here is a sample:
- Focus on strategic and cultural alignment, business risk mitigation, and relationship management fundamentals during the initial stages of due diligence. Identify the partnership opportunities beyond the initial pilot or project that will drive business value.
- Assess, understand, and plan for the impact of introducing the global delivery model to your existing software, infrastructure, and services relationships. Align and integrate your overall vendor performance management approach.
- Migrate from a strategy that simply lobs tactical issues, positions, and documents back and forth over company walls to one that accelerates the level of collaboration as you move through the evaluation, selection, and contracting phases.