Online training service to aid over-worked help desks

NETg, an online learning company, has launched a service that will enable office workers to access desktop applications and computer training from their desktops.

The service, hosted on the internet, provides five-to-seven minute training sessions on up to 50,000 skills in what it claims to be 'natural' language The company hopes its services will reduce the number of calls received by IT support help desks for queries on how to use desktop applications. Online learning is expeceted to be a key application over the next few years - a recent IDC report claims that in the US alone its value will increase from £550m in 1998 to £11bn by 2003.