Ricoh Americas Corporation recently introduced ChaMPS, a Ricoh Managed Document Services (MDS) Program to help its dealers transform their business model to a services-based model to meet customers' document management needs. The program is comprised of three components—Proven Methodology, Best-in-Class Resources and Ricoh's Industry Leading Services—which will be offered cafeteria-style. This new program makes it easier for Ricoh, Savin, and Lanier dealers to leverage what they need, when they need it, while lowering their document-related capital investment and helping accelerate profit generation opportunities.
The ChaMPS Program offers dealers best-in-class technology, tools, and support that enable dealers to fully manage their customers' output environments. These resources include a dealer MDS Support Desk staffed with Ricoh personnel who will provide both sales and technical support; access to industry leading tools, including Ricoh's @Remote USB device discovery tool; sales and marketing resources; and a web portal that takes dealers through the steps for implementing Ricoh MDS and offers choices within each step to allow dealers to customize a document management program that meets their specific needs.
Ricoh will outsource its portfolio of services to its dealers. This includes the ability for dealers to outsource premier off-site monitoring services, access to on-site professional services, including output, security, capture and organizational change management consulting and project management services. And, Ricoh will outsource its commercial imaging services and litigation support services as well as IT services, including remote monitoring services for servers and workstations and a 24/7 customer-facing help desk.
For more information you can visit Ricoh.