I've been fortunate enough to be in the middle (not physically, virtually) of Research in Motion (RIM) co-CEO Mike Lazaridis and Good Technology CEO Danny Shader as accusations have flown (and corresponding defenses have been mounted) between the two about what each has to offer. In particular, they disagree over the sort of network and data center that's required to securely support thousands of users roaming the wild, getting all of their e-mail on their wireless handhelds (disclosure: I have a company issued Good G100 for my corporate e-mail but am testing a RIM unit as well). Now comes what may be some evidence. Yesterday morning, customers of Good Technology's solution, including yours truly, experienced a service outage. While there may have been others, it's the only one I know of. As a result, I pinged both Good and RIM for comment, asking the former what happened and the latter if this has ever happened to RIM's operation and here's what came back:
RIM's PR: "RIM isn't able to comment on this one."
Good's PR: Here's official comment from Good Technology's Chief Service Officer, Jill Norris. "We did experience an outage this morning. There was a problem; we've corrected it and reestablished service and we do not expect this problem to recur."
So, are there any users out there of either company's solutions that have something to add? Feel free to chime in.