Service NSW to receive AU$362m digital transaction boost

Ahead of the New South Wales Budget to be handed down on Tuesday, the state's one-stop shop for many government services will receive a funding injection to enhance its digital delivery.

Service NSW is set to receive a further AU$362 million of funding in this year's NSW state budget to increase the number of digital interactions with government.

Launched in July last year, Service NSW brought together a number of different NSW government services under the one office, including Roads and Maritime; Births, Deaths, and Marriages; and small business support.

Minister for Finance, Services and Property, Dominic Perrottet, said in a statement that AU$97.5 million of the allocation would go towards a project that will see Service NSW support payment methods, including PayPal, MasterPass, Visa Checkout, and eventually, when it becomes available in Australia, Apple Pay.

In April, the NSW government announced it had teamed up with Sydney-based company Azuron to commence work on moving Service NSW to a new whole-of-government payment services platform. The platform will eventually be made available as a service to all other NSW government agencies.

Perrottet said since the launch of Service NSW, service options have lifted, access to services has increased, waiting times have been cut, and customer satisfaction is at 98 percent.

"The bad old days of going to many different locations, standing in long queues or filling in multiple forms to simply renew your licence or apply for a birth certificate are over," Perrottet said.

Since the launch of Service NSW in July 2013, the service has served over 16 million customers, with the funding injection to allow for 27 new service centres on top of the existing 33.

Last year, Service NSW became the first government provider in the state to deploy a cloud-based virtual contact centre, after signing a contract with NEC.

Overall, the NSW government is set to unveil a record AU$2.1 billion surplus in its state budget -- about AU$1.8 billion higher than forecast in December's half-yearly review.

Treasurer Gladys Berejiklian is also expected to announce more than AU$1 billion in cuts and savings measures over four years to 2018-19.

The budget will also include record spending on health, corrective services, education, and roads infrastructure.

With AAP

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