ICUS, a provider of customised eLearning services and solutions for corporate education, announced an agreement to provide SingTel employees with a holistic eLearning solution that fully integrates interactive technology-based learning with online coaching and face-to-face instruction.
Under the agreement, ICUS plans to change the way SingTel customer Service Group employees are trained, by redesigning classroom-based product training courses into coach-facilitated eLearning modules. The agreement specifies end-to-end single-source solutions that include WiseNode, the ICUS learning management system for managing courseware and tracking learners progress. The new program aims to make learning a continuous affair and reduce staff downtime caused by traditional training.
In line with the Singapore government's economic blueprint to transform Singapore into a knowledge-based economy, eLearning is an important component in SingTel's agenda to constantly improve employee skills by using technology coupled with appropriate processes.
"We chose ICUS because of its eLearning methodologies that combine technology, change management, coaching and instructional design to develop, implement and run web-based training courses over our intranet," said Elizabeth Prakasam, Vice President of Customer Service Group.
"eLearning will integrate training with day-to-day work, thus creating a virtuous cycle of learning and working. In the long run SingTel will be able to improve customer service, increase margins and sustain a competitive advantage," said Jean-Louis Michelet, Managing Director of ICUS.
Founded in 1999, ICUS specialises in delivering eLearning solutions to corporations worldwide. An ICUS eLearning programme combines instructional design with technology and change management with coaching and learner group collaboration. Fully customised and standard training programmes are usually combined with classroom sessions.