Speech Recognition Centers Reduce Call Time by 35%

"Voice recognition systems have contributed to financial services call centers' transformation from cost to profit centers than any other technology," said Gartner senior analyst, Elio Evangelista. "The automated technology generally improves customer satisfaction by decreasing customer hold time by 35%.

"Voice recognition systems have contributed to financial services call centers' transformation from cost to profit centers than any other technology," said Gartner senior analyst, Elio Evangelista. "The automated technology generally improves customer satisfaction by decreasing customer hold time by 35%."