SuiteBox looks to Oracle to power global collaboration roll-out

New Zealand video and collaboration software developer uses Oracle Cloud Platform to deliver global scale and integration.

Video and collaboration software developer SuiteBox is using Oracle's cloud services to target demanding enterprise customers, especially in the financial services sector.

New Zealand-based SuiteBox's software combines virtual meetings with document collaboration, including the video authentication of virtual signatures for documents such as contracts.

SuiteBox is targeting financial advisers, who can use the software to meet clients face-to-face and to build better relationships and loyalty, while also saving those interactions to provide an audit trail for regulatory compliance.

The system, which is currently being piloted at large companies and banks in Australia, is built to be embeddable within corporate CRM systems. During a session documents can be pulled from the CRM, worked on collaboratively, signed off and returned.

It's not like a Skype call, SuiteBox founder Craig Meek said.

The company's financial services target market is very particular about security and data storage and Oracle's services help meet those needs as well as boosting integration.

"Our strategy is to embed video into as many third-party systems as we can," Meek said. "So it could be a Salesforce, we have Sugar already but it could be Oracle CRM.

"But the app has to be able to know which system you are coming from. The whole authentication and redirection of users is very complex and that's where Oracle comes in -- their ability to manage hundreds of authentication points."

Meek said the Oracle Java Cloud Service was an intuitive integration platform with point-and-click web-based design features, a library of adapters, intelligent mapping capabilities and a dashboard for managing and monitoring integrations.

The SuiteBox software was initially targeted at the iPad for the best quality of video and audio, but the company soon realised it would need to be cross-platform.

The open source WebRTC project delivered that capability through APIs that supported high quality real-time communications in the browser, Meek said. SuiteBox's core services and API layer are exposed from the Oracle cloud and these coordinate both the establishment of WebRTC streaming and archiving to AWS Buckets.

SuiteBox's systems run in three separate Java Cloud Services (JCS) instances for development, acceptance testing, and production. The JCS container links to Oracle Database Cloud Services and provides the Traffic Director (OTD) and the compute layer on clustered Oracle WebLogic servers.

"We run Oracle SOA suite and Oracle Service Bus on the Weblogic server to provide the SuiteBox services," Meek said. "Each cloud environment has a different operating structure to manage variable and fixed SaaS and PaaS costs."

Robert Gosling, managing director for Oracle New Zealand, said Oracle has been completing and rounding out its cloud offering.

"The whole intention is to have all the products we have today on premise available either on premise or on cloud. By the time we go to OpenWorld at the end of the month we will be about 90 percent complete.

"That means the customer has a lot of choice about what they run on premise or on cloud and they can take existing applications and move them into the cloud and at some point they could choose to move them back on premise because it's the same code base."