Sussex Council outsources desktop role

£14m to reduce costs by a quarter

£14m to reduce costs by a quarter

West Sussex County Council (WSCC) has signed a £14m desktop contract with services company Serco. The deal, which involves management of the council's desktop and printer estate, lasts seven years and is expected to save the authority 25 per cent of its desktop budget over that time.

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The council will also work with Serco to offer a shared service to other councils, agencies and partners across the region.

WSCC's existing team of service engineers will be retrained and integrated with Serco staff for the new contract.

WSCC CIO Paul Brocklehurst said in a statement: "Serco will assist us in our goals of improving customer service, reskilling our ITS engineers, while also reducing costs. It offers the ideal combination of providing proven solutions, tailored to our specific business needs."