Synchroteam packages mobile workforce software for SMBs

Cloud-based application allows small companies to manage field service employees, allowing managers to check on locations and make new assignments in real time.

Synchroteam, an enterprise software developer from Europe that offers mobile workforce tools for large businesses (including telecommunications giant Orange), has rethought its core application and recast it for small and midsize businesses. The effort is part of its push to extend beyond is traditional markets in France and Europe into other geographies.

The software, being offered as a cloud service, aims at helping SMBs manage field-focused employees. So, we're not really talking about mobile workers who are executives, marketing or sales team members. This is an application that is more focused on companies that have crews, such as a waste management organization, a company managing repair technicians, and so on. Think maintenance or other service oriented roles.

Some of the features included in the Synchroteam service include schedule coordination, so that your company can make sure a customer call isn't double-teamed, or that you can dispatch the person nearest to a given location. Managers can also change or cancel assignments while someone is in the field or peek at location information to get a sense of where someone might be at a given moment in time. The application can also be used to submit reports at the end of a visit.

The Synchroteam service is priced at $38 per user, per month, after a two-week long free trial. The service works with mobile devices that use the Apple iOS, Google Android or Research in Motion BlackBerry operating systems.


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